WHAT IS YOUR RETURN/EXCHANGE TIME FRAME?
We accept returns/exchanges within 30 days of your order delivery date for any unworn pieces that are not final sale.

Holiday Return & Exchange Policy
For orders placed between October 23, 2024 and December 8, 2024, we are extending our return period. Items can be returned up until January 8, 2025.

Please note: Returns outside of our standard 30-day window are not eligible for a refund to the original payment method.

WHAT IS YOUR RETURN/EXCHANGE POLICY
Pieces that are ready to ship and pieces that are stamped with a madabymary standard option are eligible for a full refund, exchange, or store credit within 30 days of delivery.

Pieces that are stamped with customer personalization are eligible for either 75% exchange or 75% store credit within 30 days of delivery. (No refunds will be issued)

Pieces that are labeled as final sale are not eligible for return or exchange.

Please note that original shipping fees will not be refunded. Only orders purchased with Re:do Shipping Protection are eligible for free shipping on returns/exchanges; all other orders are subject to shipping costs on returns/exchanges.

HOW DO I INITIATE A RETURN OR EXCHANGE?
Visit the following link – Returns Portal

Enter your order number and email address

Select the items you want to return or exchange and choose the reason for your return

Determine which return outcome you’d like

Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.

Attach your return label to the package and drop it off within 30 days to your nearest USPS location.

Please note that original shipping fees are non-refundable.

**Orders from Facebook and Instagram: Please follow steps 1-6.

**Orders from TikTok Shop: If your order is eligible for a return or exchange, it must be processed manually through TikTok. Unfortunately, these orders cannot be returned through our automated returns platform.

If you need assistance with a TikTok Shop order, please email us at info@madebymary.com and include the details from steps 2-4 above so our support team can help you with your request.

WHY ARE SOME STAMPED PIECES NOT ELIGIBLE FOR A REFUND?
Every customer-personalized piece is carefully hand-stamped to fulfill your unique order by our team of talented artisans, and they cannot be re-sold. We want you to love your madabymary jewelry, and gladly offer either a 75% exchange or 75% store credit if you aren’t happy with your personalized piece.

DOES MY PIECE COME WITH A WARRANTY?
We stand by our work and the quality of our products; we are happy to offer a 6 month warranty on all products.

WHAT DOES THE WARRANTY COVER?
Our 6 month warranty covers the following:

Manufacturing defects (broken chain, faulty clasp, etc.)

Production errors (incorrect size sent, stamping error on our end, etc.)

If one of the above applies to your order, please submit a claim using the following link: Returns Portal

Please note that the following are not covered under warranty:

Regular wear and tear

Failure to follow jewelry cleaning instructions

Lost/stolen pieces

Damage caused by improper use or altered by a 3rd party

Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; MBM reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.

WHAT IF I NEED A DIFFERENT SIZE?
Unworn pieces can be exchanged for a different size or chain length within 30 days of order delivery.

DO YOU OFFER REPAIRS?
For all repairs, please contact us at info@madebymary.com

If your chain breaks, we offer an Adjustable Flat Cable Chain.